Returns & Exchanges
Due to the perishable nature of our artisanal meats and food products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Order
Upon delivery, please immediately inspect your package to ensure all perishable items are present and have arrived in satisfactory condition.
Contact Customer Support
If you experience any issues, email our team within 48 hours of delivery with your order number and a brief description of the problem.
Provide Documentation
To help us process your claim quickly, please attach clear photographs of the shipping box, the product packaging, and any visible damage or defects.
Resolution Process
Once reviewed, we will issue a replacement shipment or a full refund to your original payment method for any qualifying damaged or missing items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing